You may also file a complaint with DOT if you feel that you experienced unlawful discriminatory treatment in air travel by airline employees or the airline’s contractors on the basis of disability or on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religion, or ancestry. If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. There may be a form on the airline’s website for this purpose. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT also requires airlines to let consumers know how to complain to them. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. If you can’t resolve the problem at the airport, you may want to file a complaint with the airline. They may be able to arrange meals and hotel rooms for stranded passengers, write checks if you’re bumped from your flight, help with baggage issues, and settle other routine claims or complaints. ![]() ![]() Airlines have trouble-shooters at the airports, usually called Customer Service Representatives, who can take care of many problems on the spot. Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it.
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